Order Cancellation or Change (Before Shipment)

1) Order Cancellation

You can cancel selected items or your entire order.

-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or

-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or

-the ordered item is out of stock.

Please contact NEIKIDNIS Customer Service ASAP via email, or board.

2) Order Change

You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model.)

Changes to order can only be processed if your order is 'Pending' and not yet shipped.

Please contact NEIKIDNIS Customer Service ASAP via email, or board.

3) Change of Shipping Address

Changes to order can only be processed if your order is 'Pending' and not yet shipped.

Please contact NEIKIDNIS Customer Service ASAP via email, or board.

4) When the ordered item is out of stock

We at NEIKIDNIS strive to offer our best service by processing your order in a timely manner.

However, there are cases in which items are out of stock due to high demand.

In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference.

- If you selected ‘Refund the sold-out item and dispatch the rest of my order ASAP’, we will deliver the remaining items except the item out of stock without any further notice.

- If you selected ‘Contact me first and let's think about it’, our customer service representative will contact you via email, and you can decide whether you would like to cancel the sold-out item or the entire order.