Shipping
■ General Shipping Policy
1) Some shipping couriers may not be available for certain areas. More information is provided on our Guide > Shipping page or during checkout.
2) The delivery time provided is an average estimate excluding preparation time and customs clearance.
3) Delivery time may vary depending on the shipment and customs clearance situation.
■ hipping Time : 5 - 10 days
Please take into consideration that some products may take additional time for delivery and processing.
Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
■ Shipping rates:
Shipment fee will be charged differently depending on the ordered items’ weight.
Parcels are only dispatched on business days.
Please be informed that order placed right before day-offs and holidays in Korea may be delayed.
Please contact our CS team if you still have not received your parcel after 2 weeks from the date tracking number is given.
*NOTE: International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.
Comments
Posted by A****
Date 21.10.18
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I ordered 4 items a month ago, but I didn't receive them yet.
I want to know when I will get it.
Posted by T****
Date 21.10.21
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注文日2021-09-23 注文番号20210923-0005402 ですが誤って国内発送にチェックを入れてしまい、送料が加算されずに決済されてしまいました。
どのようにして、海外配送料をお支払すれば良いでしょうか？
Posted by S****
Date 21.10.25
Rate
20211001-0000312
Have you received your order?
When will the product be shipped?
Posted by R****
Date 21.10.30
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日本での追跡番号などご存知でしたら教えていただけると幸いです。
Posted by K****
Date 21.11.11
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Posted by C****
Date 22.02.04
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Would like to estimate the shipping cost.
Posted by E****
Date 22.02.23
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Where is he? I’m still didn’t received, status is the same all the time .
So can you please tell me another track number or tell me where is my order?
Posted by O****
Date 22.06.23
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